How To Use AI Software For State-Of-The-Art Crisis Management
Crises happen in every organisation. From your website experiencing glitches to broken links in your supply chain, big or small, it’s not a matter of if but when your company is faced with its next crisis. Prepare your company in advance to be able to detect and manage crises right from the start and prevent […]
Customer Service 101: Listening and Responding to Your Customers Effectively
We’ve run case studies on everything from video streaming to banking services, and there’s one topic that frequently impacts customer sentiment: customer service. Customer support is a vital element of any business. When your customers encounter issues and get in touch with you, the odds are they’re already developing a negative sentiment around your brand. […]
Social Listening 2.0: 6 API Integrations to Help You Actively Listen to Your Customers on Social Media
Your customers are out there telling you what they want from your brand on social media and through online reviews. These insights are gold dust for any business, and yet the internet has never been noisier. The sheer extent of the qualitative data out there is so overwhelming for most brands that it’s near-impossible to […]
