At Symanto, we provide AI-driven Voice of Customer (VoC) solutions to help you deeply understand and act on customer feedback. Whether you need a ready-made or fully tailored solution, our technology delivers powerful insights to enhance customer experience, boost NPS, prevent crises, and guide product development— based on what customers truly value.
ACTIONABLE CONSUMER PSYCHOGRAPHICS:
Uncover personality traits, motivations, and communication styles to tailor engagement strategies
CURATED SOURCE OF TRUTH:
Unlike self-service Voice of Customer (VoC) and social listening platforms, our solutions provide one source of truth on what really matters to the consumer.
MEASURABLE IMPACT:
Identify true drivers of satisfaction, e.g. impact on star ratings, brand love
GRANULAR SENTIMENT ANALYSIS:
Analyze sentiment at both text and topic level for precise, context-aware insights
EMOTIONAL INSIGHTS:
Detect emotional drivers behind customer opinions to improve brand perception and loyalty
DETECTION OF CRITICAL CONSUMER DELIGHT TOUCHPOINTS:
Consumer narratives mining to detect key delight & pain points along the omnichannel journey
DASHBOARD VISUALIZATION:
Monitor and track qualitative customer feedback through our dashboards that can be customised for your needs
Whether you need a full end-to-end process or support with a specific step, we provide deep insights to enhance customer experience and business strategy.
Data Collection
We gather customer feedback from surveys, call center transcriptions, social media, and online reviews, ensuring a comprehensive data foundation.
AI-Powered Analysis
Using sentiment analysis, psychographic segmentation, and trend detection, we extract key insights on customer emotions, behaviors, and brand perception.
Insightful Reporting
We deliver clear, actionable reports with visualized data, customer segments, and strategic recommendations to drive informed decisions.
Symanto’s Customer Satisfaction solution extracts deep insights from millions of data points from customer reviews. Going far beyond star ratings and mention counts, our platform identifies what truly impacts value perception, across all brands within a product category. With curated data, fake review filtering, and a single source of truth, we help teams align on what really matters for the consumer. From portfolio analysis to product optimization and pricing decisions, discover how to win in each market, based on what customers really care about. Taking you beyond just social listening to actionable insights.
Get in touch today and understand your data like never before.
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