Most companies use a strategy full of time restrictions and lack of access to data. They don’t provide a complete picture of customer insights and instead deliver inaccurate and biased results. Traditional methods make it difficult to follow up with customer sentiment in the long term and increase customer churn.
At Symanto, we help you discover the psychological aspect behind your users’ words. This means that you will know what they are thinking and how they feel about their experience with your brand.
We do this by:
Gaining and tracking insights from your existing customer base
Improving your brand’s perception and customer satisfaction
Identifying your product’s gaps and loyalty drivers
Spotting issues with your company’s marketing strategy before they escalate
Improving the segmentation and targeting of your user base
At Symanto, we assist you with receiving:
● Actional consumer psychographics
● Emotional insights
● Granular sentiment analysis on the text and topic level
Through Symanto, we understand our customers’ motivation and apply this knowledge to marketing and communication activities which has proven to be highly effective.
Head of Digital Marketing
Get in touch today and understand your data like never before.